Free Consultancy Service

Find out what Serman Consultancy can do for you

Serman Consultancy is happy to provide companies with a free half day's consultancy service to understand the issues you may have and outline the steps and solutions we can take to improve your services, or resolve specific concerns.

By comparing the IT Service Delivery operation to best practice models, we can identify where further improvements can be made. This can, for example, take the form of process enhancements, the addressing of cultural issues or clarifying people’s roles and responsibilities. Improvements can be gained through addressing process or system management issues, formal ITIL training or the recruitment of experienced staff.

In particular, we can assess the business requirements and how this translates into improvements in the IT services. This may, for example, require Service Improvement Programs, more emphasis on Incident and Problem Management, or better configuration of the systems management software. We can also discuss the opportunities for improvement with Senior Managers and Directors and detail how organisations are benefitting from best practice approaches.

This service not only covers your IT service but can also address any organisational changes you may be considering. This is particularly important in the event of an outsource or situations where there is a need to add or reduce the number of staff.

We can discuss your plans and ambitions and provide information on what similar organisations have implemented. We can then help you draw up roles and responsibilities and manage the recruitment of the staff as well as ensuring the processes reflect the new organisation.

Why not contact Serman Consultancy now and take advantage of this offer?