ITIL Service Delivery (continued)

Capacity Management

Capacity Management ensures that the physical capacity of the IT Infrastructure continues to match the evolving business demands in a cost-effective and timely manner. In a nutshell, it ensures that sufficient storage and processing power is available to meet the on-going business requirements, and covers performance monitoring, business planning and the production of a Capacity Plan.

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Service Level Management

This process is concerned with agreeing the levels of service to be provided to the business, documenting them in Service Level Agreements (SLAs), and then monitoring the SLAs to ensure the service is being deloivered to the required standards. If not, then steps need to be taken to improve the service. SLAs should be subject to a continual quality cycle of check, address and improve. Similar agreements, known as Operational Level Agreements (OLAs), can also be implemented with both internal and external suppliers.

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Financial Management

Financial Management delivers cost effective governance for the IT assets and resources ensuring IT can fully account for its spend as well as informing management decisions on IT investment.

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