ITIL Service Delivery

In ITIL terms, Version 2 Service Delivery looks at what the IS Service Provider needs to do to ensure that it can maintain a high standard of availability and support; essentially it is about planning, governance and managing the business expectations. It covers the following disciplines (or processes):

• Availability Management 
• IT Service Continuity Management (ITSCM)
• Capacity Management
• Service Level Management
• Financial Management

Availability Management

The goal is to optimise the capability of the IT infrastructure and IS services to ensure the business receives cost effective and sustained levels of availability. It may, for example, be used to ensure that Bank ATM Cash Machines are available 24 hours a day, seven days a week. It concerns itself with improving availability through addressing aspects such as maintenance, resiliance and reliability.

IT Service Continuity Management (ITSCM)

ITSCM ensures that, in the event of the loss of an IT service (or even a Data Centre), proven processes and techniques exist to recover the necessary servers, data, telecommunications and infrastructure within the required business timescales. ITSCM is an integral part of Business Continuity Planning which covers the associated recovery of the business operations.

                                                                                                                   > Next Page