ITIL Service Support (continued)

Change Management

Effective Change Management protects the integrity of the production environment by ensuring that all required changes are planned, tested and formally approved before being implemented. Ideally, the business should be an integral part of the process, and Configuration Management should be used to underpin this process.

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Configuration Management

This provides a logical model of the IT estate by identifying, controlling, maintaining and verifying the IT assets. By maintaining the relationships between the assets, it underpins the service management environment and is crucial for effective Change and Release Management.

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Release Management

Related to Change, Release Management ensures that new releases of hardware and software components can be designed, built, tested and successfully distributed to the customer.      

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