Capability Maturity Model (CMM) and ISO20000 gap assessments can be carried out to assess areas for improvement and prioritise the aspects that would add the most business value.

Our team provides specific consultancy services for defining & implementing ITIL based processes, identifying the best approach for a specific discipline, or defining a new service organisation for an outsourced contract. Helping you deliver IS services based on best practice

Assignments undertaken have included defining and implementing service integration, formalising Change Management, improving Service Desk disciplines as well as advising on Capacity and Configuration Management. New Service Level templates, Agreements and the associated commercial negotiations have also been designed and negotiated for several clients. And all at very competitive rates...

The services we offer

Serman Consultancy provides consultancy, training and recruitment services

 

 

Service Management Consultants

Free consultancy is available to help clients define the appropriate roles and responsibilities for their organisation

Accredited instructors can present service management overviews or train your staff for in-depth ITIL qualifications.

We source interim, contract and permanent service management staff with the level of experience and qualification for each individual requirement. Ensuring potential recruits have the experience & skills to meet your needs.