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"Mark came in to setup a team of Service Managers for the DTi and during his time added significant value through his expertise and manner. Mark’s role required him to define the function, train and recruit the staff and ensure the Service Managers were able to represent IS to the business and the business to IS during a time of significant transition for the organisation"
Paul Reynolds, Head of IS,
"Mark and his team took full responsibility for our service delivery operation and, once stabilised, implemented real improvements to the day to day services, including new SLAs, and a Service Integration process."
Steve Hill, IS Director, NTL