Version 2 Manager's Certificate £3200 ex Vat

The Manager's Certificate is gained following two in depth 5 day courses and one Revision day covering Service Support and Service Delivery respectively.

The course is designed for experienced IT Managers with at least 5 years relevant experience and who have passed the Version 2 ITIL Foundation qualification. The objective of the course is to provide practical guidance on the design, implementation and management of an ITIL based Services Framework.

The courses are 50% lecture based with the remainder consisting of case study based group exercises and practice examination questions. Some overnight reading, revision and exercises are included and delegates will need to plan to spend 60-90 minutes each evening on these. On the final day of each course, a mock examination of 3 hours duration is taken under full examination conditions.

The examinations are held on a quarterly basis and we recommend attending a Revision Day as it is a refresher of the material covered. It is recommended that the course be attended a week before the exams to gain maximum benefit.

Examination cost - £290 ex VAT

Refresher Day     - £250 ex VAT